Past Work

Managing USAID’s Global Industry Coordination Network

The Global Industry Coordination Network was composed of Global Relationship Managers (RMs) and Industry Leads (ILs) covering 30 of the Agency’s most complex corporate relationships and 36 high priority industries and sub-sectors. These partners represented over $650 million in combined funding. I served as the central point of contact for RMs and provided them with regular coaching and support to foster their internal relationship building, knowledge transfer, and problem solving.

Highlights from this work included:

  • Leading the creation of a ‘Playbook’ to serve as comprehensive guidance outlining RM and IL functions, best practices, and a step-by-step process for creating and implementing a partner engagement strategy;

  • Using regular direct engagement and surveys to evaluate and prioritize opportunities and demands for enhanced support

  • Organizing a two day convening of 33 RMs and ILs to deepen their understanding of the roles and build internal connections.

Leading a small group discussion at a retreat with the Industry Network.

Creating One USAID - USAID’s Relationship Management Doctrine

The idea behind One USAID was the subject of the very first email I received when I joined the Private Sector Engagement (PSE) Hub. Over the next several months, and with significant inputs and feedback from PSE practitioners around the world, I codified a set of principles that capture how USAID staff should conduct themselves when working with the private sector. I delivered countless presentations on One USAID, developed an online training to familiarize staff, and worked to incorporate One USAID as a foundational element across the PSE Hub’s work.

Speaking on One USAID at the 2024 PSE Forum.

Relationship Management Training with USAID’s Mission to Jordan

I led the delivery of a pilot, three-day relationship management training to over 20 staff from USAID/Jordan and USAID/Syria. The course involved a variety of hands-on activities, case studies, and group work focused on the practical application of the content. The material was well received, and the experience generated a number of lessons learned to refine the training for the future. I also learned I love delivering training content!

Presenting on Day 1 of the pilot training with USAID/Jordan, at the Wild Jordan Center.

Supporting the development and launch of Compass, USAID’s Salesforce partner relationship management system.

Based on my work with the Industry Network and experience with USAID’s operations in Armenia, I regularly provided input on how best to align Compass to USAID’s operations and best practices. My feedback informed the design of virtually every core feature, and I helped produce and deliver some of the earliest trainings on the system. This included in-person support to onboard and train the first pilot in El Salvador.

Presenting on the connection between One USAID and Compass during the El Salvador pilot.

Work Experience

  • Sept. 2022 - July 2025

    • Project manager coaching and guiding a global network of Relationship Managers representing $650M in funding across the Agency’s 30 most complex corporate relationships and 36 high-priority industries and subsectors.

    • Led the creation of an Agency-wide relationship management doctrine to establish standards for successfully engaging and collaborating with private sector companies, and directed a communications and training campaign to reach over 1,000 PSE practitioners.

    • Providing expert input on how to strategically align USAID’s new Salesforce CRM system to Agency operations and best practices, including in-person support to onboard and train the first pilot overseas mission.

    • Organized multiple events, conferences, and team retreats, including a major conference of 250+ PSE community of practice members; and a “matchmaking” event between companies and USAID-supported agricultural labs.

    • Guided design of a comprehensive relationship management training curriculum, including developing and piloting a new three-day training on relationship management practices.

  • Nov. 2020 - Sept. 2022

    • Designed five-year, $24.5M flagship project on economic governance, sector competitiveness, and investment promotion.

    • Project manager for seven-year, $9.6M agriculture activity that led to increased productivity and the formation of diverse new businesses; $3.4M grant component unlocked $24.8M cash and in-kind investments by recipients.

    • Built and leveraged relationships with key stakeholders such as the Deputy Minister of Economy, World Food Programme Country Director, and business leaders to track economic developments and build public-private partnerships, driving $9M in partner contributions.

    • Implemented new data collection and analysis system, including ownership of Mission’s annual reporting to Washington on economic programming indicators, which led to an 11% increase in funding from FY21 to FY22.

  • May 2019 - Nov. 2020

    • Overhauled the design of an Agency-wide customer service survey, reducing the time required for data analysis by over 90 percent; created an executive dashboard in Tableau for Agency leadership.

    • Led quarterly reporting to the White House on six key programmatic and operational efforts, coordinating inputs from six bureaus and forging inter-agency consensus on progress to date and future goals and milestones.

    • Executed a Business Process Review identifying solutions to improve USAID’s process to track and resolve allegations of sexual exploitation and abuse committed by partners; leadership accepted all recommendations.

    • Developed a proposal for a new organizational unit within the Bureau for Management that would form the nucleus of future large-scale task forces and advance operational readiness, and the transition plan to create this unit.

    • Recruited to serve as Knowledge Management Officer on a temporary unit managing USAID’s internal operational response to the COVID-19 pandemic across a global workforce of over 10,000 personnel.

  • Sept. 2018 - May 2019

    • Rapidly mastered complex and technical issues through independent research and internal and external consultations in order to articulate the business case for environmental protections and energy efficiency standards in comments to the Environmental Protection Agency and the Department of Energy on behalf of a coalition of 50 major companies. 

    • Analyzed a proprietary data set to identify the impact of proposed changes to Securities and Exchange Commission rules and incorporated that evidence into diverse communications products.

    • Co-wrote a comprehensive analysis of the 2018 midterm elections and the anticipated impacts of a divided congress on advocacy efforts.

  • June 2018 - Aug. 2018

    • Developed and executed a communications action plan highlighting key achievements of LGSA, a five-year land reform activity, including progress on women’s land rights and reforms in the surveyor profession.

  • June 2015 - July 2017

    • Supported regulatory and legal advocacy by drafting filings and client communications, preparing briefing materials for industry events, and managing complex compliance submissions to the FCC, CFIUS, and state regulatory agencies.

    • Designed and implemented a project management system based on Microsoft SharePoint to track tasks across the team and identify problem areas and opportunities for greater efficiency. Developed a regular report to assist team leadership in using data-driven effective management practices.


2018


2019


2022


2015


2025


2017


2020